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    Moodle is an open-source Learning Management System (LMS) that provides educators with the tools and features to create and manage online courses. It allows educators to organize course materials, create quizzes and assignments, host discussion forums, and track student progress. Moodle is highly flexible and can be customized to meet the specific needs of different institutions and learning environments.

    Moodle supports both synchronous and asynchronous learning environments, enabling educators to host live webinars, video conferences, and chat sessions, as well as providing a variety of tools that support self-paced learning, including videos, interactive quizzes, and discussion forums. The platform also integrates with other tools and systems, such as Google Apps and plagiarism detection software, to provide a seamless learning experience.

    Moodle is widely used in educational institutions, including universities, K-12 schools, and corporate training programs. It is well-suited to online and blended learning environments and distance education programs. Additionally, Moodle's accessibility features make it a popular choice for learners with disabilities, ensuring that courses are inclusive and accessible to all learners.

    The Moodle community is an active group of users, developers, and educators who contribute to the platform's development and improvement. The community provides support, resources, and documentation for users, as well as a forum for sharing ideas and best practices. Moodle releases regular updates and improvements, ensuring that the platform remains up-to-date with the latest technologies and best practices.

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Available courses

TELLERING SERVICE

ELECTRONIC BANKING

Electronic banking is a unit of competency offered in TVET level 6 banking and finance
course qualification. This unit specifies the competencies required to manage electronic
banking. It involves processing registration request, managing service providers,
managing bank customers, reconciling online transaction and recovering of default
account. The Significance of electronic banking to TVET level 6 banking and finance
curriculum is to equip the learner with knowledge and skills to demonstrate conflict
resolution, communication, financial management and credit and debt recovery
principles and techiniques so as to fit well in the workplace.
The critical aspect of competency to be covered include demonstated ability process
registration request, understanding of service level agreement, understanding of service
providers, manage bank customers, understanding of reconciliation process, identify
default account and inform customers of their status as per repayment report. The basic
resources require for include; computers, internet connectivity, phones and stationery

CREDIT COLLATERALIZATION

Credit collateralization is a unit of competency offered in TVET Level 6 banking and
finance course qualification. This unit specifies the competencies required to establish
credit collateral. It involves identifying security options, determining sufficiency of
collateral, signing and witnessing the legal documents, conducting joint registration and
maintaining credit security documents. The significance of credit colorization to TVET
level 6 banking and finance curriculum is to equip learners with knowledge and skills
to demonstrate communication, reporting, complaint handling, leadership skills, team
player, organizing, time management, problem solving, analytical, computer packages,
bank operational procedures, legal operating environment, banking policies and
procedures and security management so as to fit well in the world of work.

customer relationship

This unit focuses on the skills and knowledge required to effectively manage customer interactions, segment customers, implement loyalty programs, and monitor customer satisfaction.

Key Elements and Performance Criteria:

  • Manage customers' communication:
    • Develop communication strategies aligned with organizational service charters.
    • Identify appropriate communication channels based on the customer service charter.
    • Tailor communication content to the specific needs of each customer.
    • Establish feedback mechanisms to gather customer input.
  • Segment bank customers:
    • Classify customers according to bank policies.
    • Assign products and services to customers based on their segmentation.
    • Recognize customers based on their product type.
    • Inform customers about their segment as per bank policy.
    • Obtain customer feedback on their assigned segment.
  • Induct customers into loyalty programs:
    • Identify loyal customers according to bank policies.
    • Inform customers about the available loyalty programs.
    • Register loyal customers in the appropriate loyalty program.
  • Monitor customer satisfaction:
    • Inform customers about feedback mechanisms.
    • Collect and analyze customer feedback.
    • Identify areas for improvement based on customer feedback.
    • Implement strategies to improve customer satisfaction.

This unit is designed to equip individuals with the necessary skills to build strong customer relationships, enhance customer satisfaction, and contribute to the overall success of a financial institution.



Demonstrate shorthand skills

This unit covers the competencies required to demonstrate shorthand skills. It involves consolidating shorthand writing principles,developing vocabulary extension,taking shorthand dictations,transcribing,shorthand notes,developing listening skills,developing art skills and typing mailable work.